These Terms & Conditions (the “Terms”) govern your access to www.musae.rw (the “Site”) and your purchase or use of products and services supplied by the Musae legal entity identified on your quotation, invoice, or order confirmation (“Musae,” “we,” “us,” or “our”). By using the Site, creating an account, requesting samples or quotations, approving a project, or placing an order, you agree to these Terms.
If a signed manufacturing, supply, confidentiality, or other written agreement applies to your order, that agreement controls in the event of a conflict. Otherwise, the order of precedence is: (1) our order confirmation or invoice, (2) our accepted quotation and approved specifications, and (3) these Terms.
1. ELIGIBILITY AND BUSINESS USE
You must be legally able to enter into a binding contract. If you use the Site or place an order for a company or other organization, you represent that you have authority to bind that organization. Many Musae products and services are intended for business customers, resellers, and beauty brands. You are responsible for providing accurate account, billing, shipping, tax, and project information.
2. PRODUCTS AND SERVICES
Musae offers cosmetics, skincare, hair care, tools, accessories, samples, packaging, design support, private-label, OEM, ODM, custom formulation, and related services. Product descriptions, images, colors, dimensions, packaging, ingredients, availability, and specifications are provided for general reference and may change. The specifications approved in writing for a particular order control over general Site content.
3. QUOTATIONS AND ORDER ACCEPTANCE
Quotations are valid for the period stated on the quotation and may be revised if product scope, quantity, raw-material cost, exchange rates, freight, taxes, or customer requirements change. An order is not binding on Musae until we accept it in writing, issue an order confirmation or invoice, and receive any required deposit or payment. We may decline or cancel an order before acceptance, including for pricing errors, unavailable materials, compliance concerns, suspected fraud, or capacity limitations.
4. PRIVATE-LABEL AND CUSTOM ORDER PROCESS
Step 1: Confirm products, quantities, packaging, services, destination, and commercial terms with Musae.
Step 2: Provide complete artwork, logos, label copy, color references, claims, and any technical or regulatory requirements.
Step 3: Review and approve digital mockups, artwork proofs, samples, or pre-production samples when applicable.
Step 4: Pay the required deposit or order amount stated in the quotation or invoice.
Step 5: Production begins after all required approvals, information, and payments have been received.
Delays in customer feedback, artwork, compliance information, approvals, or payment will extend the production schedule. Changes requested after approval may require a revised price, new sample, additional fee, or new lead time.
5. SAMPLES, ARTWORK, AND APPROVALS
Samples, prototypes, proofs, photographs, and digital mockups are provided to support evaluation and approval. Screen displays and photographs may not reproduce colors, finishes, scale, texture, or print effects exactly. You must carefully review all spelling, ingredients, claims, dimensions, colors, barcodes, regulatory text, and other details before approval. Your written or electronic approval authorizes Musae to proceed and makes you responsible for approved content, except where the finished goods materially fail to match the approved specification.
6. MINIMUMS, TOLERANCES, AND PRODUCT VARIATIONS
Minimum order quantities and any permitted production quantity tolerance will be stated in the quotation or order confirmation. Cosmetics and packaging may show reasonable batch-to-batch variation in shade, scent, texture, viscosity, weight, finish, or component appearance due to raw materials and manufacturing processes. Variations within approved specifications or normal industry tolerances are not defects. Final billable quantities may reflect an agreed production tolerance.
7. PRICING, PAYMENT, TAXES, AND FEES
Prices, currency, deposit requirements, payment schedule, and accepted payment methods are stated at checkout or in the applicable quotation, invoice, or order confirmation. Unless agreed otherwise in writing, required deposits must be received before work or production begins, and the remaining balance plus shipping and other charges must be paid before shipment. You are responsible for bank, wire, payment-processing, customs, import, tax, and similar charges not expressly included in our price. We may suspend work, withhold shipment, or revise the schedule for late or incomplete payment.
8. LEAD TIMES, SHIPPING, AND RISK OF LOSS
Production and delivery dates are estimates unless Musae expressly guarantees a date in writing. Lead time begins only after we receive all required payments, final specifications, artwork, approvals, and customer-supplied materials. Shipping method, freight charges, delivery destination, and any applicable Incoterms 2020 rule will be stated in the quotation, invoice, or order confirmation. Risk of loss and responsibility for insurance will transfer as specified by the agreed shipping term.
You are responsible for providing a complete and accurate delivery address and for customs clearance, import permits, duties, taxes, brokerage, inspections, and destination charges unless expressly included in writing. Carrier delays, customs delays, and events outside Musae’s reasonable control may affect delivery dates.
9. CHANGES, CANCELLATIONS, RETURNS, AND REFUNDS
Custom, private-label, OEM, ODM, printed, filled, or otherwise personalized goods cannot be canceled or refunded after materials have been committed or work has begun, except where required by law or agreed by Musae in writing. Deposits are non-refundable to the extent they cover completed work, reserved capacity, purchased materials, supplier commitments, or other incurred costs. Approved changes may be subject to additional charges and revised lead times.
Returns of eligible, non-customized products are subject to the return conditions stated on the product page, checkout, invoice, or order confirmation. Returned goods must be authorized in advance, unused, unopened, unaltered, and in resalable condition. Shipping, handling, payment, and restocking charges may be deducted where disclosed and permitted by law.
10. INSPECTION, DAMAGE, SHORTAGES, AND CLAIMS
Inspect all shipments promptly. Visible damage, missing items, quantity discrepancies, or incorrect goods must be reported to info@musae.rw within three business days after delivery, with the order number, description, photographs or video, and supporting documents. Keep all products, cartons, labels, and packing materials until the claim is resolved. Concealed or manufacturing defects must be reported promptly after discovery and within the applicable shelf life.
We may request samples or an inspection. If Musae confirms a valid claim, our remedy may be repair, replacement, credit, or refund of the affected goods, at our reasonable option and subject to applicable law. Damage caused by transport under the customer’s risk, improper storage, relabeling, alteration, contamination, misuse, or failure to follow instructions is not a manufacturing defect.
11. REGULATORY, LABELING, AND CUSTOMER RESPONSIBILITIES
You are responsible for confirming that the final product, packaging, label, translations, claims, advertising, registrations, notifications, importation, sale, and intended use comply with the laws of each target market, unless Musae expressly agrees in writing to perform a specific compliance service. You must not make medical, therapeutic, safety, environmental, certification, or performance claims that are unsupported or inconsistent with approved documentation. Musae may refuse artwork, claims, ingredients, or instructions that we reasonably believe create legal, safety, quality, or reputational risk.
12. INTELLECTUAL PROPERTY
You retain rights in trademarks, logos, artwork, and materials you provide and grant Musae a limited license to use them to quote, develop, manufacture, package, and deliver your order. You represent that you have all necessary rights and that our authorized use will not infringe another party’s rights. Musae retains ownership of its pre-existing and independently developed formulas, methods, processes, know-how, templates, tooling concepts, designs, Site content, and other intellectual property unless a signed agreement expressly transfers specified rights. Ownership and permitted use of custom formulas, molds, tooling, and design files must be stated in writing.
13. CONFIDENTIALITY
Each party will use reasonable care to protect non-public commercial, technical, pricing, formulation, design, and project information received from the other and will use it only for the relevant business relationship. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, lawfully received from another source, or required to be disclosed by law. A separate signed confidentiality agreement controls if one exists.
14. SMS AND MOBILE MESSAGING
If you opt in to SMS or mobile messages, Musae may send order updates, shipping notices, customer-service responses, and marketing messages consistent with your consent. Message frequency varies, and message and data rates may apply. You may opt out at any time by following the instructions in the message, replying STOP where supported, or contacting us. For help, reply HELP where supported or email info@musae.rw. Mobile numbers and messaging consent are not sold or shared with third parties for their own marketing.
15. SITE USE AND ACCOUNTS
You are responsible for keeping account credentials confidential and for activity under your account. You may not misuse the Site, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape content at scale, impersonate another person, violate law, or use Site content or services to infringe rights. We may correct Site errors, limit access, suspend accounts, or cancel affected orders where reasonably necessary.
16. LIMITED WARRANTY AND DISCLAIMERS
Musae warrants that, at the time risk transfers, goods will materially conform to the approved written specifications and will be manufactured with reasonable care. This warranty does not cover normal permitted variation, customer-approved content, customer-supplied materials, improper transport or storage, use after expiry, unauthorized modification, contamination after delivery, incompatibility with unapproved packaging or ingredients, or use contrary to instructions.
To the maximum extent permitted by law, the Site and all information not included in an approved specification are provided “as is” and “as available.” Musae disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted Site availability where such disclaimers are legally permitted.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profit, revenue, goodwill, opportunity, or data. Musae’s total liability arising from an order will not exceed the amount paid to Musae for the specific goods or services giving rise to the claim. These limits do not apply where liability cannot legally be limited or excluded.
18. INDEMNIFICATION
To the extent permitted by law, you will defend, indemnify, and hold Musae and its personnel harmless from third-party claims, losses, and reasonable costs arising from your supplied artwork, trademarks, formulas, materials, claims, labeling, instructions, unlawful resale, product modification, misuse, breach of these Terms, or violation of applicable law or another party’s rights.
19. FORCE MAJEURE
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemic or pandemic, war, civil disturbance, government action, labor disruption, transport interruption, port congestion, utility or network failure, supplier shortage, raw-material shortage, fire, flood, or similar event. The affected party will use reasonable efforts to reduce the impact and resume performance. Payment obligations for completed work or delivered goods remain due.
20. TERMINATION
Either party may terminate an ongoing project for a material breach that is not corrected within a reasonable written cure period, or immediately for insolvency, unlawful conduct, safety risk, fraud, or serious intellectual-property concerns. Termination does not affect accrued payment obligations, committed costs, ownership rights, confidentiality, liability limits, dispute provisions, or other terms intended to survive.
21. PRIVACY
Our collection and use of personal information are described in the Musae Privacy Policy, which forms part of these Terms.
22. GOVERNING LAW AND DISPUTES
The governing law, dispute forum, and contracting Musae entity stated in a signed agreement, quotation, invoice, or order confirmation apply. If those documents do not specify them, these Terms are governed by the laws of the jurisdiction where the contracting Musae entity is established, without regard to conflict-of-law rules, and disputes will be submitted to the competent courts of that jurisdiction. Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through business discussions.
23. GENERAL TERMS
If any provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign an order or these Terms without our written consent; Musae may assign them in connection with a reorganization, financing, merger, sale, or transfer of relevant business assets. Electronic records and approvals may be used as evidence of agreement.
24. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our business, services, or legal obligations. Updated Terms will be posted on this page with a revised date. Changes apply prospectively unless applicable law requires otherwise. Terms accepted for an existing order remain subject to the order documents and any agreed changes.
25. CONTACT US
Questions about these Terms, orders, or claims may be sent to:
