This Privacy Policy explains how Musae collects, uses, shares, and protects information when you visit our website or use our products and services.
By using www.musae.rw (the “Site”), you acknowledge the practices described in this Privacy Policy. This policy applies to website visitors, customers, account holders, subscribers, and people who contact us about our cosmetics, private-label, OEM, ODM, design, packaging, or related services.
WHAT INFORMATION DO WE COLLECT?
We may collect information that identifies or relates to you, including your name, company name, billing and shipping address, email address, telephone or WhatsApp number, account details, order and transaction information, product interests, project requirements, samples requested, and messages you send to us. Payment card information is handled by our payment service providers and is not stored directly by Musae.
When you use the Site, we may also collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, approximate location, and interactions with the Site. We may use cookies and similar technologies for these purposes.
HOW DO WE COLLECT INFORMATION?
We collect information directly from you when you create an account, place an order, request a sample or quotation, complete a form, subscribe to updates, communicate with us, or otherwise provide information. We also collect certain information automatically through cookies, server logs, analytics tools, and similar technologies. In some cases, we may receive information from payment processors, shipping providers, business partners, or other service providers involved in fulfilling your request.
HOW DOES MUSAE USE YOUR INFORMATION?
We use information to operate and improve the Site; create and manage accounts; process orders, payments, returns, and deliveries; provide samples, quotations, private-label services, and customer support; respond to inquiries; personalize your experience; maintain business records; prevent fraud and protect our rights; comply with legal obligations; and analyze and improve our products, services, and Site content.
Where permitted by law, we may also send product news, sample offers, catalog updates, or other marketing communications. You can opt out at any time by using the unsubscribe method provided in the communication or by contacting us.
HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies help us keep the Site secure, remember your preferences and cart, support account and checkout functions, understand Site performance, and improve your experience. Some cookies are necessary for the Site to function, while others support analytics or personalization. You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect Site functionality.
DOES MUSAE SHARE PERSONAL INFORMATION?
We do not sell your personal information. We may share information with trusted service providers that help us operate our business, including website hosting, payment processing, order fulfillment, shipping, analytics, customer support, and communications providers. These providers may use information only as needed to perform services for us or as permitted by law.
We may also disclose information when required by law, court order, or legal process; to protect the rights, property, safety, or security of Musae, our customers, or others; or as part of a merger, acquisition, financing, reorganization, or sale of business assets. Mobile numbers and SMS or messaging opt-in consent will not be shared with third parties for their own marketing or promotional purposes.
HOW DO WE COMMUNICATE WITH YOU?
We may contact you by email, telephone, WhatsApp, or SMS to respond to requests, provide order and service updates, offer support, or send marketing communications where you have consented or where otherwise permitted by law. You may withdraw consent or opt out of marketing communications at any time. Transactional or service-related messages may still be sent when necessary.
HOW DO WE PROTECT YOUR INFORMATION?
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access is limited to personnel and service providers who need the information for legitimate business purposes. No online system is completely secure, so we cannot guarantee absolute security.
INTERNATIONAL DATA TRANSFERS
Musae serves customers internationally and operates from China. Your information may be processed in China or in other countries where our service providers operate. These countries may have different data protection laws from your country. Where required, we take appropriate steps to protect personal information transferred across borders.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and meet legal, regulatory, security, or fraud-prevention requirements. Retention periods vary according to the type of information and the purpose for which it was collected.
YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or lodge a complaint with a data protection authority. You may also update account information through your account settings. Some requests may be limited where we must retain information for legal, security, or legitimate business reasons.
To make a privacy request, contact us at info@musae.rw. We may need to verify your identity before completing a request.
CHILDREN’S PRIVACY
The Site is intended for business customers and adults and is not directed to children. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
THIRD-PARTY LINKS AND SERVICES
The Site may contain links to, or embedded content from, third-party websites and services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated effective date.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
